Job Description:

Call Center Agent Job Description

Job Responsibilities:

• Answer inbound calls and assist customers with inquiries or concerns
• Make outbound calls to follow up with customers or conduct surveys
• Handle customer complaints and provide appropriate solutions
• Update customer information in the database
• Meet performance targets related to call handling, customer satisfaction, and sales
• Work collaboratively with team members to achieve department goals

Required Skill Sets:

• Excellent communication skills
• Strong problem-solving abilities
• Ability to work well under pressure
• Attention to detail
• Patience and empathy towards customers
• Ability to use computer systems and navigate software programs
• Strong time management skills

Industry:

HealthCare

Category:

Health

Skills: