Job Description:

Customer Service Executive

Job Description:

The Customer Service Executive will be responsible for providing excellent customer service and ensuring customer satisfaction. They will be the main point of contact for customers, handling inquiries, resolving issues, and addressing customer concerns in a timely and professional manner.

Responsibilities:

• Interact with customers via phone, email, and in-person
• Handle customer inquiries and provide information about products and services
• Resolve customer complaints and issues efficiently and effectively
• Process orders, returns, and exchanges
• Maintain customer records and information in the database
• Collaborate with other departments to ensure customer satisfaction

Skill Sets:

• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Attention to detail and accuracy
• Ability to multi-task and prioritize workload
• Proficiency in MS Office and CRM software
• Previous experience in customer service or related field is a plus

Industry:

HealthCare

Category:

Health

Skills: