Job Description:

Job Description

A Call Center Agent is responsible for handling incoming and outgoing calls from customers and providing excellent customer service. They may work in a variety of industries such as telecommunications, retail, or financial services.

Responsibilities

• Answering incoming calls and responding to customer inquiries
• Making outbound calls to follow up on customer requests or resolve issues
• Providing product information and assisting customers with their purchases
• Resolving customer complaints and escalations in a professional manner
• Documenting all customer interactions in a CRM system
• Meeting or exceeding call center metrics such as call handling time and customer satisfaction scores

Skill Sets

• Excellent communication skills, both verbal and written
• Ability to remain calm and professional under pressure
• Strong problem-solving and decision-making skills
• Knowledge of customer service principles and practices
• Proficiency in using call center software and CRM systems
• Ability to work in a fast-paced environment and multitask effectively

Industry:

Professional Services

Category:

Consultancy

Skills: