Job Description:

Call Center Supervisor

Job Description

The Call Center Supervisor is responsible for overseeing the daily operations of the call center, managing a team of call center agents, and ensuring that all customer inquiries and concerns are handled in a timely and efficient manner.

Responsibilities

• Supervising and coaching call center agents to ensure high quality customer service
• Monitoring call center performance metrics and implementing strategies to improve efficiency
• Handling escalated customer complaints and resolving issues in a timely manner
• Developing and implementing training programs for call center agents
• Creating and implementing call center policies and procedures

Skill Sets

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to multi-task and prioritize workload
• Problem-solving skills
• Proficiency in call center software and CRM systems

Industry:

Professional Services

Category:

Consultancy

Skills: