Job Description:

Contact Center Representative Job Description

Job Description:

A Contact Center Representative is responsible for providing excellent customer service by answering incoming calls, emails, and other forms of communication from customers. They handle inquiries, resolve customer complaints, and provide information about products and services. Contact Center Representatives must maintain a professional and courteous demeanor at all times.

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Resolve customer complaints in a professional and efficient manner
• Provide information about products and services
• Update customer information in the database
• Escalate issues to higher levels of management when necessary
• Maintain a positive and empathetic attitude towards customers
• Follow communication scripts when handling different topics
• Identify and escalate priority issues

Skill Sets:

• Excellent communication skills
• Ability to multitask and prioritize tasks
• Customer service orientation
• Problem-solving skills
• Ability to work in a fast-paced environment
• Knowledge of relevant computer applications
• Attention to detail
• Team player

Industry:

Technology & Telecoms

Category:

Internet

Skills: