Job Description:

Job Description:

The Customer Care Admin is responsible for providing excellent customer service and support to customers via phone, email, and chat. They will handle inquiries, complaints, and feedback from customers, and ensure timely resolution of issues.

Responsibilities:

• Respond to customer inquiries and complaints in a professional and timely manner
• Provide product information and assistance to customers
• Process customer orders and returns
• Escalate issues to the appropriate department when necessary
• Maintain customer records and update account information
• Monitor customer satisfaction and follow up on feedback

Skill Sets:

• Excellent communication skills
• Strong problem-solving abilities
• Ability to work well under pressure
• Attention to detail
• Knowledge of customer service principles and practices
• Proficiency in using customer service software and tools

Industry:

Human Resources

Category:

Recruitment

Skills: