Job Description:

Job Description:

The Customer Relations Executive is responsible for managing customer relationships and ensuring satisfaction with products or services. They act as the main point of contact for customers, handling queries, complaints, and feedback.

Responsibilities:

• Respond to customer inquiries via phone, email, or in person
• Resolve customer complaints in a timely and professional manner
• Maintain and update customer records in the database
• Provide product or service information to customers
• Work closely with other departments to ensure customer satisfaction
• Generate reports on customer feedback and complaints

Skill Sets:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to remain calm under pressure
• Attention to detail and accuracy
• Knowledge of customer relationship management systems
• Ability to work independently and as part of a team

Industry:

Industrial / Manufacturing

Category:

Automotive Industry

Skills: