Job Description:

Job Description:

A Customer Service Executive is responsible for providing excellent customer service and support to resolve customer inquiries, complaints, and issues. They are the first point of contact for customers and play a crucial role in maintaining positive relationships with clients.

Responsibilities:

• Respond to customer inquiries via phone, email, and social media in a timely manner
• Resolve customer complaints and issues to ensure customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate team members
• Provide product and service information to customers
• Assist in processing orders, returns, and exchanges
• Collaborate with other departments to improve overall customer experience

Skill Sets:

• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Strong problem-solving skills and attention to detail
• Experience in customer service or related field
• Proficiency in computer software and CRM systems
• Ability to work well in a team environment
• Knowledge of customer service best practices

Industry:

HealthCare

Category:

Health

Skills: