Job Description:

Customer Service Representative

Job Description:

The Customer Service Representative is responsible for interacting with customers to handle inquiries, complaints, and provide information about products and services. They serve as the front-line representative of the company and must ensure excellent customer service at all times.

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Resolve customer complaints and issues in a timely and professional manner
• Provide information about products and services
• Maintain customer records and update information as needed
• Escalate complex issues to the appropriate department or supervisor
• Ensure customer satisfaction and retention

Skill Sets:

• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Strong problem-solving skills
• Attention to detail and accuracy
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices

Industry:

Professional Services

Category:

Consultancy

Skills: