Job Description:

Job Description: Help Desk Administrator

The Help Desk Administrator is responsible for providing technical support and assistance to users in an organization. They are the first point of contact for troubleshooting software and hardware issues, as well as setting up new equipment and systems. The Help Desk Administrator plays a crucial role in ensuring that all users have a smooth and efficient experience with their technology.

Responsibilities:

• Respond to user inquiries and troubleshoot technical issues
• Install, configure, and maintain hardware and software
• Create and update user accounts and permissions
• Provide training and guidance to users on technology best practices
• Monitor and maintain system performance and security
• Document and track technical issues and resolutions

Skill Sets:

• Excellent communication and customer service skills
• Strong problem-solving abilities
• Knowledge of Windows and Mac operating systems
• Familiarity with networking concepts and protocols
• Ability to prioritize and manage multiple tasks
• Experience with help desk ticketing systems

Industry:

Professional Services

Category:

Professional Business Services - Other

Skills: