Job Description:

Senior Technical Support Job Description:

A Senior Technical Support representative is responsible for providing technical assistance and support to customers and ensuring their satisfaction with products and services. They must have a strong understanding of the company's products and services, as well as excellent communication and problem-solving skills.

Responsibilities:

• Providing technical assistance and support to customers through phone, email, and chat
• Identifying and resolving technical issues in a timely manner
• Escalating complex issues to higher levels of support as needed
• Documenting customer interactions and solutions
• Training and mentoring junior technical support staff
• Collaborating with cross-functional teams to improve product functionality and customer satisfaction

Skill Sets:

• Excellent communication and interpersonal skills
• Strong problem-solving and troubleshooting abilities
• Ability to work independently and in a team environment
• In-depth knowledge of technical support processes and best practices
• Experience with CRM systems and help desk software
• Experience with cloud computing technologies

Industry:

Technology & Telecoms

Category:

Internet

Skills: