Job Description:

Job Description: Service Manager

Responsibilities:

• Overseeing and managing a team of service technicians
• Ensuring high levels of customer satisfaction through excellent service
• Developing and implementing service strategies to improve operational efficiency
• Monitoring service performance metrics and taking corrective actions as needed
• Handling customer complaints and resolving issues in a timely manner
• Collaborating with other departments to improve overall service delivery

Skill Sets:

• Excellent leadership and communication skills
• Strong problem-solving and decision-making abilities
• Knowledge of service management principles and best practices
• Ability to prioritize tasks and manage time effectively
• Experience in customer service or a related field

Industry:

Financial Services

Category:

Investment & Asset Management

Skills: