Job Description:

Responsibilities

• Conduct outbound calls to prospective customers, using your persuasive skills to promote our products and services effectively.
• Identify and qualify sales leads, capture essential customer information and assess their needs to tailor appropriate solutions.
• Engage with potential customers in a professional and persuasive manner, clearly articulating the features, advantages and benefits of our offerings.
• Follow up on leads and maintain regular communication with potential customers to build relationships and increase the likelihood of sales conversions.
• Close sales deals by overcoming objections, negotiating terms and securing customer commitment.
• Maintain accurate and up-to-date records of customer interactions, ensuring proper documentation and follow-up actions.
• Collaborate with the sales team to provide qualified leads and relevant information for an effective follow-up.
• Stay updated on product knowledge, industry trends and competitor offerings to position our products or services in the market.

Required skills and qualifications

• High school diploma or equivalent.
• 0-1 year of experience in telemarketing, sales or customer service.
• Excellent verbal communication skills and a clear and confident phone manner, with the ability to articulate product features and benefits persuasively.
• Familiarity with the local language and industry regulations as well as Indian markets, culture and customs.
• Understanding of the Indian economy, market trends and competitors’ landscape.
• Solid persuasive and negotiation abilities to influence buying decisions.
• A customer-focused mindset with the ability to understand and address customer needs.
• Resilience and perseverance to handle rejection and maintain motivation in a sales-driven role.
• Organisational skills to manage customer information and follow-up activities.
• Basic computer literacy and familiarity with CRM systems or call centre software.
• Professionalism, integrity and a positive attitude in all customer interactions.

Industry:

Professional Services

Category:

Consultancy

Skills: